Q. How do you ship?
We offer free standard shipping all orders over $100 CAD (1-7 business days). All orders under $100, have a $9.99 CAD flat fee rate. Please note that we do not ship to PO boxes or rural addresses. All shipments towards these addresses will be placed at a local Canada Post office.
Q. Where do we ship?
We currently ship across Canada.
We hope to expand to other countries in the future. Please send us suggestions on where we should head next!
Q. Do you offer customized packaging or gift wraps?
We currently do not offer these services. However, please feel free to add a personalized message to your order. We have cute BOMB AF postcards at your disposal. When you add your item to your cart, type in the text box of your personalized message to him or her, or even to yourself. We all deserve a bit of self-love sometimes HAHA ;)
Q. What if I want to change or cancel my order?
We aim to fulfil our orders within 24 hours. Please email us at email@example.com , and we will see if the order has been processed or we will find a good solution for you. We are always confident in our products and just know our customers will love them.
All packages can be returned for a refund within 15 days with Order ID and receipt. Supplements must not have an open seal due to sanitary reasons.
Q. Where can I find my Order ID?
The Order ID can be found on both the order confirmation and shipping confirmation emails. If you have created an account with BOMB AF, you can find it there as well.
If you are still not able to locate the Order ID, please send us an email at firstname.lastname@example.org. We are more than happy to help
Q. What is the status of my order?
Once your order has been shipped, we will send you an email notifying you on the order status along with a tracking number.
If there are any problems with tracking your order, we are always more than happy to help. Please fire us an email at email@example.com.
Q. When can I expect my refund?
It can take us up to a MAXIMUM of 2 weeks to receive and process your returns. We are usually able to process these sooner. It will depend on the season and the time it takes for the return shipment. Either way, we will be in touch and make sure things go smoothly. Email us anytime at firstname.lastname@example.org for any questions in regards to refunds.
Q. Does BOMB AF offer coupons and discounts?
We do offer discounts occasionally and even FREE giveaways. Make sure to follow us on our Instagram @bombaf_lifestyle or subscribe to our email newsletter. Be on the lookout for posts, stories, or emails with these promotions.
Q. Can I priority ship an exchange?
You are more than welcome to priority ship an exchange so that we can process the exchange/refund quicker. All priority shipping fees are your responsibility.
Q. How do I make a return or exchange?
To be eligible for a return: The product must be returned within the last 15 days.
All supplements must be in it original packaging and seal must not be opened due to sanitary purposes
You must have the receipt, order confirmation or proof of purchase from bombaf.ca.
Products that do not meet these criteria will not be considered for return.
Please note we do not refund for shipping on orders.
Return Address: #201-4713 Byrne Road, Burnaby, BC, Canada, V5J 3H6.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a couple of business days.
Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
If you receive a damaged product, please notify us immediately.
Q. What stores are you available at?
At the moment, we are not available at any physical locations. Our mission is to keep it to ourselves and bring out our message and our impact. However, this does not mean we do not plan to have BOMB AF supplements more readily available at stores for you down the road.
Q. What does BOMB AF or Find your explosiveness mean?
BOMB AF isn't just about supplements. It's a lifestyle. We created it in the pursuit of greatness, and to help others like you do the same. Not just in fitness, but in all areas of your life. We call it, "finding your explosiveness". We believe fitness is one of the pillars of confidence, and it can help you find another you that you never thought you had. But we noticed that many people struggle with the big selection of confusing supplements on the market, so we made it our mission to ensure that ours is easy to understand, fun to drink, flavourful, and accessible to everyone. Let's make your life BOMB AF!
Q. Does BOMB AF Whey Protein Isolate Clump?
No, of course not! One of the strongest benefits of our protein is that is easy to mix with water or any beverage of your choice. A pro tip is to add your liquids first to your cup/shaker and then add your powder.
Q. What is the best way to drink BOMB AF Whey Protein Isolate?
As stated on the label, mix 200-250ml of water or any beverage of choice with 1 scoop (30g) of BOMB AF Whey Protein Isolate. Our personal favourite is to add it to our almond milk or dairy milk. You can even make an epic protein smoothie/shake by all your creative ingredients.
Q. When is the best time to take BOMB AF Whey Protein Isolate?
BOMB AF Whey Protein Isolate is a good source of protein which helps grow and repair muscle tissues. Enjoy a great tasting shake after your workouts or even throughout the day to get dat protein in ;)
Q. Can I drink BOMB AF Whey Protein if I am Lactose Intolerant?
Although we have less than 1% and almost little to none lactose content, we recommend you not using BOMB AF Whey Protein Isolate just in case.
Q. Is BOMB AF Whey Protein NON-GMO?
Yes, our Whey Protein Contain NO GMOs!
Q. Why drink Whey Isolates compared to Whey Concentrate?
A common question asked is why drink whey isolates over whey concentrate or what is the difference between the two? Commonly when you walk inside to a supplement store, staff typically do not know the distinction. They each have their own advantages. For whey isolates, they are amazing in the sense that they contain all the Essential Amino Acids that can help support specific functions of the body (hormone production, muscle building, improving the immune system). Lactose and carbohydrate content is little to none for people who are very sensitive or intolerant. Also, you need fewer scoops for more protein in Whey Isolates. The protein content in Whey Isolates is higher (BOMB AF Whey Isolate Contain up to 27g of protein) than Whey concentrates. In concentrates, 70%- 80% is protein per servings. On the other hand, 90%-95% is protein per serving in Whey Isolates. This means that pure isolates usually contain fewer fats and carbs. Whey Isolates go through a process called microfiltration and ultrafiltration process to make the Whey Protein more potent and effective. 90% of our Whey Protein is pure isolate. That is why Whey Protein Isolates are usually priced cheaper as there is more protein per serving and more nutrients per servings. Therefore, a person needs more ingest more whey concentrate to have the same benefits of whey isolates. If you do the math, it adds up. BOMB AF Whey Protein Isolate is the way to go :)